E!TRAINING Web-Delivered Training and Certification
MAIL SECURITY E!TRAINING
Mail Security for Managers and Staff
Economical, convenient and effective training
For increased awareness, improved security and safety, and certification of personnel training to document compliance with Federal Management Regulation 41 CFR 102-192
Certification of Secure Mail Training
Once you're enrolled, all you need to get started is an internet connection. There is no special software required.
Using your log-in identity and password, training is available to you 24/7. Log in from any computer and even switch computers so that you can work from the office or home.
Work at your own pace and convenience. Log in and out as often as you like. You don't have to complete the course in one sitting.
When the course has been successfully completed the participant is awarded Certification of Secure Mail Training and is provided a certificate for personal use and documentation of the achievement for the company/agency files.
Even in a large operation, with many employees and/or multiple locations, it can be assured and documented that all personnel, regardless of location or duration of employment, have received consistent training.
E!Training Information Including Description, Content, Pricing and Enrollment
Mail Security E!Training is a means to economically provide training and certification without having to disrupt work schedules or coordinate off-site travel. The training course, Mail Security for Managers and Staff, is web-delivered. Participants experience the course at their own convenience and may progress at their own pace. It is available 24/7 and can be accessed with any computer that has an internet connection. No special software is required. Nothing is downloaded to the computer.
Mail Security for Managers and Staff was specifically developed for mail center and mail services personnel and managers. It is also appropriate for security personnel and for personnel from associated areas such as reception, shipping, receiving, etc.
The course provides education and training in all aspects of mail security and safe mail handling. It has been designed to be used as initial or refresher training and to be made available to all mail and related services personnel to assure training consistency throughout the group.
The course is comprehensive in its approach to mail security and safety issues. It addresses all critical components of a mail security plan as defined in Federal Management Regulation 41 CFR 102-192. It provides a firm training foundation for clients in both the private and public sectors. It is intended to be used by Federal Government facilities and agencies to deliver the training and to provide the certification of training that is required for FMR 41 CFR 102-192 compliance.
Enrollment is available for individuals or groups. In either case, each participant logs in when convenient and proceeds at a pace and duration that is comfortable. One of the goals of the E!Training program is to make training stress-free and available when the participant is most receptive. Each participant, regardless of whether enrolled as an individual or as a member of a group, earns CSMT (Certification of Secure Mail Training) upon successful completion of the course. The certificate can be printed and is also available in a digital format that can be saved or forwarded.
When groups are enrolled the Mail Security E!Training provides various administrative tools for group leaders. To support the the Administrators' efforts towards due diligence, Managers Duty of Care, and regulatory compliance it provides documentation that training was offered to personnel and successfully undertaken. It also allows administrators to monitor participant activity, progress, and completion. Moreover, while It provides CSMT (Certification of Secure Mail Training) to each participant who successfully completes the course, it also provides a record of that certification to the group administrator.
Training Course Organization and Content
Regardless of whether an organization is within the private or public sector, a mail security plan implemented by well-trained personnel is critical to every organization. Mail Security for Managers and Staff has been organized to follow the federal GSA Mail Policy guidelines because they are comprehensive, scalable, and effective for all types of operations. The course provides training and instruction in all subject areas that are included within facility mail security plans and is appropriate for providing training certification as required for compliance with Federal Management Regulation 41 CFR 102-192.
The course is self-paced and does not have to be completed in one session. Participants may log in and out as often as they choose.Course progress is automatically book-marked. Course duration will vary with pace and typically falls within the 2-4 hour total elapsed time range, although it may be completed in less time.
This course is narrated.The course script is available for downloading and can be used, particularly by those who have hearing disabilities, instead of or along with the audio narration to accompany the visual material. The course is organized into five main sections with each section comprised of distinct chapters.
Section One is called The Role of the Mail Center.It discusses the critical importance of the mail center, its vulnerabilities, and the challenge of making mail centers secure and safe.
Section Two, Security Awareness, discusses the types of threats that mail operations face and the various hazards that can arrive by mail. Section Three, Mail Center Security and Safety, introduces the Mail Security Plan and its components. Mail Screening Techniques and Technologies, the fourth section, provides an overview of screening strategies and discusses the proper use of various equipment that can assist in the screening process.It provides a detailed discussion and instruction in suspect item identification, fundamental mail screening, x-ray safety and utilizing x-ray equipment to inspect the mail. The fifth section discusses Incident Response Procedures.It presents recommended procedures to follow when confronted with various types of suspicious items and under various circumstances. A final exam is available at the end of the course after all course material has been completed.Certificates of completion are presented to participants when they achieve a passing grade on the exam.The exam can be retaken if a passing score is not achieved.
Sections and Chapters
Welcome/ Introduction Section One The Role of the Mail Center
The Role of the Mail Center
Section Two Security Awareness
Security Awareness
Theft Prevention and Identity Protection
Powder Incidents
Mail Terrorism
Postal Hazards
Hate Mail, Threats and Hoaxes
Non-Lethal Booby-traps
Biological and Chemical Hazards
Bombs and Explosive Devices
Section Three Mail Center Security and Safety
The Mail Security Program
Policies and SOP
Creating a Culture of Security
Training, Rehearsal, Practice
Physical Security
Access and Visitor Control
Work Environment Protection
Personal Protective Equipment
Section Four Mail Screening Techniques and Technologies
Cost: $200 group set-up fee plus $20 per participant (Example: cost for group of 10 participants = $200 plus $200 (10 @ $20 each) = $400 total. Additional participants can be added to group at any time within 12 months from initial group set-up for additional $20 per participant.
Initial flat-rate fee of $2500 provides enrollment for unlimited number of participants for 45 days. Client has option to extend unlimited enrollment period at rate of $1500/month after initial period expires. Note: participants must be related to each other by employment circumstances (eg. same employer, same organization, same facility, same agency, etc)
Once an individual or a group is enrolled, each participant is provided a unique username and password and the URL (web site address) for logging into the course. The participant may log into the course at any time, 24/7, whenever it is convenient, by connecting to the internet and visiting the log-in site.
Logging in can be accomplished from any computer (Windows or Mac) with an internet connection. No special software is needed. No special browser is required. Nothing is downloaded to the computer. The participant can even change computers by logging out on one computer and then logging back in on the other. That makes it easy for the participant to experience the training when convenient--from work, home, or while traveling.
To log into the course the participant just enters the username and password and is off and running!
Taking the Course
After logging in, the participant is automatically directed to his/her personal page. This page displays any messages or information intended for the participant and provides a table of contents for the training course. The course is comprised of 25 brief segments or chapters. The chapters are intended to be viewed sequentially from first to last. The participant's progress is automatically noted on the table of contents so that, at a glance, the participant can tell which chapters have been completed or in progress and what chapter is next. The participant can select the appropriate chapter (that will be the only "link" available) and commence with that segment.
If this is the first time that the participant has logged in, the first segment will be the Welcome and Introduction that provides information on course organization and tips on using the course.
If the participant had logged in previously and had already started the course, he/she will be directed to the next segment in the training sequence. Each segment (chapter) starts with a title page and all pages display the chapter contents, progress monitor, and controls for "playing" the current screen and moving forward or backward within the chapter.
Participant's Personal Page
Introduction - Opening Screen
"Chapter" Title and Table of Contents
Completion and Certification
At the conclusion of each segment/chapter a transcript is issued that documents that the participant has completed that chapter and is invited to proceed to the next chapter. The segments are kept short and each is devoted to a particular topic and can stand on its own. If a participant logs off before completing a segment, he/she will automatically be directed to that point in the course, after the next log-in, so that progress can be resumed.
Upon completion of all the segments/chapters a final exam is made available to the participant. The final exam is comprised of true/false and multiple choice questions taken from the course material. The exam is immediately graded after the final question is answered. Any incorrect responses are noted and the correct answer is presented and explained. If a passing grade has not been achieved, the participant may retake the exam.
The successful completion of the course and the achievement of a passing grade on the exam results in the award of a CSMT (Certification of Secure Mail Training) noting the participant's name and the date of the achievement. The certification is made available to the participant as a PDF digital file that can be immediately printed. It can also be saved and/or forwarded as desired.
Segment/Chapter Transcript
Exam Results
CSMT - Certificate of Secure Mail Training
Sample Screen Shots (at reduced image quality and without narration) From Mail Security for Managers and Staff
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Enrollment Procedure
E!Training enrollment can be accomplished on-line through our secure sales catalog or by telephone (410-377-4530) fax (410-377-6113) or by e-mail.Payment by credit card is preferred.
For additional information or a custom quotation you can also use the Information Request Form and the bottom of the page.
Once your order has been received we will send confirmation to your designated point of contact and we will request the names and e-mail addresses of the participants.It is not necessary to register participants immediately and it is not necessary to register all the participants at the same time. The course “slots” remain available, under this special program, until March 31, 2010 and participants can be added at any time during that period.This also applies to any participant hired after initial group enrollment.
When we have received the participant information we will register the participants and provide the login instructions and passwords for each participant, The point of contact will distribute the login information to the participants.
The designated point of contact will be issued a special username and password that provides administrator privileges to allow logging in at any time and viewing activity, progress and completion reports for the group.
Each participant may print out a certificate of completion after successfully completing the course.The point of contact can also be provided with a completion report for each group member.
